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Moving people and goods

Store chains and showrooms.

Where it usually hurts first

People walk in, look around and leave without buying.

Where we would start: Footfall and conversion view. Cameras count walk-ins by store and hour and match them to bills, so you see where and when people leave without buying and staff the floor for the rush. Faces are never stored.

A store floor, stocked and open
A store floor, stocked and open. Photograph: Alexander Faé, Unsplash.
Footfall and conversion view, with it running

Walk-ins and bills are counted by store and hour, so you see when people leave without buying.

An example, never a client's result

Safe to say yes, in writing.

  1. “I'll pay and nothing will work.”
    It has to pass on your old work before it touches today's.
  2. “The price will creep.”
    One fixed price, in writing, before any work.
  3. “I'll be locked in.”
    Stop any month and keep everything.

Your week, as it runs today.

Five moments from a typical week.

  1. 01

    Saturday: 400 walk-ins across six stores, and nobody knows why only one in five bought.

  2. 02

    The size a customer wants is in another store, and nobody can check quickly.

  3. 03

    The billing queue runs to fifteen minutes at 7 pm, and two families walk out.

  4. 04

    Half the floor staff joined this season and don't know the new range.

  5. 05

    Regulars message the store manager's phone to order, and the orders get lost.

What it costs.

Our own sum

People walk in, look around and leave without buying.

And the rest of the week

  1. Our own sum

    The size the customer wants is in another store, and we lose the sale.

    Losing five Rs 2,500 sales a day to stock that sat in another store is about Rs 45 lakh a year for each store.

  2. Our own sum

    The billing queue at peak hours sends people out of the door.

    Two families a day walking out of a queue with Rs 4,000 of shopping is about Rs 29 lakh a year for one store.

  3. Our own sum

    Staff change every season, and the new ones don't know the range.

    A new salesperson who sells 20% less for three months on Rs 3 lakh of monthly sales costs Rs 1.8 lakh of sales each.

  4. A study, 2011

    Regulars message the store manager to order, and the orders get lost.

    Firms that followed up an online enquiry within an hour were nearly 7 times as likely to reach a decision maker as firms that waited even an hour longer. The average reply took 42 hours (Harvard Business Review, 2011, an audit of 2,241 US companies).

  5. A study, 2014

    Discounts go out to everyone, and the regulars still drift away.

    Bain research found that raising customer retention by 5% lifts profits by 25% to 95%, and winning a new customer costs 5 to 25 times as much as keeping one (Harvard Business Review, 2014).

What we would build

Ten systems for store chains and showrooms, under the six offers.

We plan the whole company, then build the first three. The usual first build here is marked, and the window beside the cards shows the one you are reading.

Footfall and conversion view, the usual first build here. Shown with sample data.

Get the work doneEverything comes to you. Most of it shouldn't.

  1. The usual first buildIntelligence

    Footfall and conversion view

    Cameras count walk-ins by store and hour and match them to bills, so you see where and when people leave without buying and staff the floor for the rush. Faces are never stored.

  2. Operations

    One stock count

    One live count across every store and the warehouse, so staff find the size in seconds and hold it or send it home.

  3. Intelligence

    Stock transfer plan

    Moves stock to the stores that sell it, by size and colour, from each store's own sales, for the merchandiser's yes.

Win customersLeads wait until Monday. The buyer doesn't.

  1. Conversations

    Store WhatsApp for regulars

    Regulars order, ask and book alterations on the store's WhatsApp, and every order reaches billing with a delivery or pickup slot.

  2. Growth

    Regulars who come back

    Spots regulars who haven't been in for a while and sends each an offer that fits what they buy, with the sales it brings back.

  3. Apps

    See it on you

    Customers see glasses, jewellery or furniture on their own photo or in their own room before they come in or order.

  4. Voice

    Store phone line

    Answers calls about stock, sizes, store hours and offers in the caller's language, from Hindi and Tamil to Arabic, and holds an item or books a callback.

Know your companyOnly one person knows how pricing works.

  1. Knowledge

    Range training in their language

    Short videos and quizzes on the new range, the fits and the offers, in each staff member's own language.

  2. Knowledge

    Floor staff assistant

    Staff ask about a product, a size or an offer on their phone, or show a photo, and get the answer and where to find it.

Build something newBring us your idea. We'll bring it to life.

  1. Apps

    Billing on the floor

    Staff bill on a phone on the shop floor, connected to your billing system, so peak hour queues move.

A sample sales dashboard: the week with a forecast, and a dip explained in words. Shown with sample data.

The same week, with them running.

The five moments from the top of this page, once the first systems do their part. Flip back to see how it runs today.

An example week. It shows how the work changes, never a measured result from a client.

  1. 01

    Walk-ins and bills are counted by store and hour, so you see when people leave without buying.

  2. 02

    Stock across every store is one tap away, and the item is held or sent home.

  3. 03

    Staff bill on the floor, and the queue moves.

  4. 04

    New staff learn the range from short videos and ask a store assistant on their phone.

  5. 05

    Regulars order on the store's WhatsApp, and the order reaches billing with a delivery slot.

  1. 01

    Saturday: 400 walk-ins across six stores, and nobody knows why only one in five bought.

  2. 02

    The size a customer wants is in another store, and nobody can check quickly.

  3. 03

    The billing queue runs to fifteen minutes at 7 pm, and two families walk out.

  4. 04

    Half the floor staff joined this season and don't know the new range.

  5. 05

    Regulars message the store manager's phone to order, and the orders get lost.

Signs it is time.

  • Walk-ins are counted by hand, if at all.
  • Stores phone each other to find a size.
  • Billing queues build at peak hours.
  • Store staff turn over every season.
  • They're opening new stores or a new city.

Who decides.

The owner or managing director of the chain, with the head of retail operations or the head of buying.

Why this time is different.

AI that was bought and changed nothing.

A tool was bought and nobody owned the job. We take the whole job, test it on your past work, and stay to run it.

What store owners ask first.

Who says yes before anything goes out?

The person who owns that job at your company today. You name them when we write the rules with you. Inside those rules the agent acts at once. Anything outside them waits for one tap from the person named, on their phone, ready to approve or to change.

Do we have to change the software we use?

No. We build around the systems you already run, in accounts in your company's name, and we confirm each one before we start.

What does it cost?

There is no price on this page, because it depends on the work. After the session you get a written proposal with the scope, the test it has to pass, who works on it and one fixed price, before any work.

Where we would start for store chains and showrooms: Get the work done

Everything comes to you. Most of it shouldn't.

Routine decisions follow your rules. What still needs you arrives on your phone as one tap, with the facts attached.

What changes. Nothing is typed twice, nobody asks where a job is, and routine decisions follow your rules.

What we measure, before and after. Orders typed by hand in a day, decisions reaching the owner in a week and hours spent chasing.

The old way keeps running until the new one has passed on your own work.

What costs your stores most? Bring us that.

45 minutes on a video call with our founder and the people who live with the problem. Nothing to sign. You leave knowing what we would build first, and why.

Or write to us.hello@agentec.cloudAgentec on LinkedIn

A capability

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