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Hospitality, travel and venues.

Where it usually hurts first

A family asks about two rooms at midnight and books somewhere else by breakfast.

Where we would start: Direct booking desk. Answers every enquiry on your site, WhatsApp and Instagram within minutes with live availability and rates, takes the booking direct, and hands anything unusual to your staff.

Book the session What we would build
A hotel's front desk
A hotel's front desk. Photograph: Neon Wang, Unsplash.
Direct booking desk, with it running

A homestay books two nights and takes the deposit in the chat, and the room shows as blocked on its calendar.

An example, never a client's result

Safe to say yes, in writing.

  1. “I'll pay and nothing will work.”
    It has to pass on your old work before it touches today's.
  2. “The price will creep.”
    One fixed price, in writing, before any work.
  3. “I'll be locked in.”
    Stop any month and keep everything.
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Your week, as it runs today.

Five moments from a typical week.

  1. 01

    Weekend enquiries from the website and Instagram wait until the sales desk opens.

  2. 02

    The front desk answers the parking and check in question for the tenth time that morning.

  3. 03

    A wedding enquiry for 200 guests takes two days and three emails to quote.

  4. 04

    A review about a noisy room sits unanswered for a week.

  5. 05

    Most of the weekend's bookings came through the booking sites, at their commission.

What it costs.

A study, 2011

A family asks about two rooms at midnight and books somewhere else by breakfast.

Read the source

And the rest of the week

  1. No number yet

    The booking sites take a big cut of every room we sell.

    No figure we can stand behind yet, so we print none.

  2. Our own sum

    Our front desk answers the same forty questions a day while the guest in front of them waits.

    Two front desk staff answering the same questions all day cost about Rs 6 lakh a year in salary.

    Drawn in our report: The same twenty questions, all day
  3. A study, 2012

    One bad review costs us bookings for months.

    A hotel whose review score rises by one point on a five point scale can raise its price by 11.2% and keep the same occupancy (Chris Anderson, Cornell Center for Hospitality Research, 2012).

    Source
  4. A study, 2024

    Staff leave within months, and we're always training someone new.

    A 2024 study of hotels in Delhi NCR put staff turnover at around 30 to 35% (Journal of Strategic Human Resource Management, June 2024).

    Source
    Drawn in our report: New people take six months
  5. A study, 2014

    We don't know which guests come back, or why the others don't.

    Bain research found that raising customer retention by 5% lifts profits by 25% to 95%, and winning a new customer costs 5 to 25 times as much as keeping one (Harvard Business Review, 2014).

    Source
    Drawn in our report: Customers leave quietly
What we would build

Ten systems for hotels, travel and venues, under the six offers.

We plan the whole company, then build the first three. The usual first build here is marked, and the window beside the cards shows the one you are reading.

Direct booking desk, the usual first build here. Shown with sample data.

Win customersLeads wait until Monday. The buyer doesn't.

  1. The usual first buildConversations

    Direct booking desk

    Answers every enquiry on your site, WhatsApp and Instagram within minutes with live availability and rates, takes the booking direct, and hands anything unusual to your staff.

  2. Voice

    Front desk phone line

    Answers the phone day and night in the caller's language, from Hindi and Tamil to Arabic, takes bookings and requests, and passes complaints and money matters to a person.

  3. Agents

    Event and group proposals

    Turns a wedding, conference or group enquiry into a priced proposal from your packages, menus and room blocks the same day, for your sales manager's yes.

  4. Growth

    Review desk

    Drafts a reply to every review on every site the same day and raises the bad ones to the manager with what went wrong.

  5. Brand

    A site that sells rooms direct

    A fast website and booking engine in your look, with offers for returning guests, so more bookings come in without a commission.

  6. Intelligence

    Online reputation watch

    What guests say about you on social media, maps and travel sites, watched every day, with problems raised within the hour.

Get the work doneEverything comes to you. Most of it shouldn't.

  1. Operations

    Rooms and housekeeping board

    Rooms, cleaning, repairs and guest requests on one board, so no room is sold before it's ready and no request is lost between shifts.

  2. Documents

    Itinerary builder

    Turns bookings, flights and notes into a checked itinerary in your format, with times and dates matched against each other, on paper and on the phone.

Get paidYou did the work. The money shouldn't take 90 days.

  1. Intelligence

    Rate advisor

    Suggests tomorrow's rates from your bookings, local events and what nearby hotels charge, and your revenue manager decides.

Know your companyOnly one person knows how pricing works.

  1. Knowledge

    Staff training in their language

    Your service standards, recipes and scripts turned into short lessons, and a staff assistant that answers in each person's own language.

A sample chat on a phone: a weekend enquiry answered at once, inside the firm's rules, and a viewing booked. Shown with sample data.

The same week, with them running.

The five moments from the top of this page, once the first systems do their part. Flip back to see how it runs today.

An example week. It shows how the work changes, never a measured result from a client.

  1. 01

    Every enquiry got an answer within minutes, with live rates and a link to book direct.

  2. 02

    Guests got answers on WhatsApp in their own language, so the desk looked after the people in front of it.

  3. 03

    The wedding proposal went out the same evening, built from your packages and approved by the sales manager.

  4. 04

    Every review has a reply drafted the same day, and the noisy room is on the maintenance list.

  5. 05

    Guests who stayed this month got an offer to book direct next time.

  1. 01

    Weekend enquiries from the website and Instagram wait until the sales desk opens.

  2. 02

    The front desk answers the parking and check in question for the tenth time that morning.

  3. 03

    A wedding enquiry for 200 guests takes two days and three emails to quote.

  4. 04

    A review about a noisy room sits unanswered for a week.

  5. 05

    Most of the weekend's bookings came through the booking sites, at their commission.

The nearest work we have built.

Each piece names the kind of company it was built for. Where that is not your trade, it is the work closest to yours. Ask to see it running.

Signs it is time.

  • Most bookings come through the booking sites, so every room carries a commission.
  • Enquiries that arrive after the desk closes wait for the morning.
  • Reviews go unanswered for days.
  • Staff turnover means someone is always being trained.
  • Wedding and group quotes take days.

Who decides.

The owner or general manager; in a hotel group, the head of revenue or distribution; in a travel company, the founder.

Why this time is different.

AI that was bought and changed nothing.

A tool was bought and nobody owned the job. We take the whole job, test it on your past work, and stay to run it.

What hotel and travel owners ask first.

Can it take a booking on its own?

It can answer availability and send options alone, within the limit you set. Taking money, changing a booking or promising a rate waits for your person. Refunds always do.

Our guests write in Hindi, English and whatever else.

The agent reads and drafts in the language the guest used, and your staff see the draft in English beside it. Anything it isn't sure of goes to a person.

Does it work with our channel manager and booking sites?

It reads enquiries where they land and checks availability in the system you have. It never changes rates or inventory on its own.

Who says yes before anything goes out?

The person who owns that job at your company today. You name them when we write the rules with you. Inside those rules the agent acts at once. Anything outside them waits for one tap from the person named, on their phone, ready to approve or to change.

Do we have to change the software we use?

No. We build around the systems you already run, in accounts in your company's name, and we confirm each one before we start.

What does it cost?

There is no price on this page, because it depends on the work. After the session you get a written proposal with the scope, the test it has to pass, who works on it and one fixed price, before any work.

Where we would start for hotels, travel and venues: Win customers

Leads wait until Monday. The buyer doesn't.

Every enquiry gets an answer and a price while the buyer still wants one, on the channel they wrote in.

What changes. Enquiries get an answer and a price while the buyer still wants one, and you hear a customer is leaving while you can still act.

What we measure, before and after. Time to a first reply and to a priced quote, quotes that got an answer and customers who came back.

See Win customersAll six

The old way keeps running until the new one has passed on your own work.

The eight problems it answers

What costs your hotel or travel business most? Bring us that.

45 minutes on a video call with our founder and the people who live with the problem. Nothing to sign. You leave knowing what we would build first, and why.

Book the sessionSee Win customers

Or write to us.hello@agentec.cloudAgentec on LinkedIn

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