03What we answer for
- Our mistake is never your person's.Your person's yes covers what the screen showed them. The AI's work behind it is ours to answer for.
- Nothing leaves until your person says yes.They say it in two ways. Once, as rules: inside your prices, your limits and your hours, a reply goes at once. Or one at a time: anything outside those rules comes to their phone as one tap, ready to send.
- If we stop, it is all still yours.Every account is in your name from day one. Your files, rules and log come to you as plain files within 14 days.
When something goes wrong
- At onceIt stopsAn agent that fails three times stops itself, and your team does that job the old way until it is fixed. At night and at weekends it stays stopped, and we pick it up at 09:00 on the next working day, unless your agreement includes weekend cover. You can stop any agent yourself, any time, in one tap.
- At onceYou are toldYour own system tells your named person at once, at any hour, and Eashan writes to you with what happened and what we are doing about it. If your data is involved and we notice first, we tell your named person what we know within six hours of noticing, any day.
- Before it runs againWe fix itThe fix is proved on the case that failed and on twenty of your past jobs before the agent runs again. Fixing it is on us.
- Within five working daysWe write it downA short review: what happened, why, what we changed, and what you need to do, which is usually nothing.
India's CERT-In directions give a company six hours from noticing an incident to report it. That is why the alert comes from your own system, at once, and never waits for a message from us.
04Who works on your system
- Who works on your system
- Every person who works on your system is named in your proposal, with what each has built. Nobody else is given access to it.
- Who signs, and who you escalate to
- Eashan Gupta, founder. He signs the agreement and every note that needs an answer, and he is your escalation.
- Support hours
- 09:00 to 19:00 India time, Monday to Friday. At night and at weekends your own system still stops a failing agent and tells your named person at once. Weekend cover is by arrangement, written into your agreement.
- If we cannot be reached
- Nothing unsafe waits on us. A failing agent stops itself, a working agent keeps working with your person approving, and you hold your own stop switch. Every account, file and log is already in your firm's name.
05Our own AI policy
What our agents may do alone, how we test them and how we disclose. It binds the agents we run for you and the ones our own company runs on.
- What an agent may do alone
- Read, sort, draft, check and file, inside the rules its owner set. Those rules are written down, and a person can read them.
- What always waits for a person
- Spending money, signing, filing with an authority, deleting a record, and any message outside the rules its owner set.
- How we test
- Before an agent touches live work it runs on past jobs with known answers. Any change to its rules or its model runs the same jobs again first.
- How we disclose
- An agent that writes to a person outside the firm says it is AI at the start of every conversation. When one of ours gets something wrong, we say so in writing, as our error.
- Your data
- Your data trains only your own model, with your written yes, and never anyone else's. Nothing reaches another client. Where a model outside your own machine reads anything, it is named in writing before we build.
- Who answers for it
- A named person answers for every agent we run, ours and yours. The log shows what it read, what it did and who said yes.
06What you own
- Every account and every line of code is in your company's name from day one.
- Your data, rules, prompts, templates and logs stay yours.
- The systems we build for you, and the machine if you choose one.
- If either of us stops, everything comes to you as plain files with a runbook, so another developer can run it.
The terms, in plain words
- AI, said plainly
- Agentec's AI drafts our notes and receipts and always says it is AI. An agent that speaks to people outside your firm says it is AI at the start of every conversation, in your firm's name.
- The price, in writing
- One fixed price, in writing, before any work. After the session you get a written proposal with the scope, the test it has to pass, who works on it and the price, and nothing starts without your yes. agentec.cloud/engage
- If you stop, or we do
- Every account and every line of code is in your firm's name from day one. Your data, rules, prompts, templates and log come to you as plain files with a runbook any developer can use: at the end of the month you choose if you stop, within 14 days if we do. The machine in your office is yours.
07What is in writing first
Each of these is in your hands, in writing, before anything is built.
- The scope, the plan and the price
- In a written proposal, after the session and before you commit to anything: one fixed price, before any work.
- Who works on your system
- By name, with what each has built, and who may reach it for support.
- Who else handles your data
- With the machine in your office, nobody. In accounts in your firm's name, each provider is named, with what it reads.
- What we answer for, and the exit
- As this pack says it: the AI's work behind your person's yes is ours to answer for, and everything comes back to you as plain files if either of us stops.
- Support and incidents
- The support hours, what your own system does at night and at weekends, and when you hear from us.
- Changes and reviews
- How you ask for a change, and how it is tested on your own past jobs before it reaches live work. A note on what the system did and what changed, and a review each quarter.
08The company, and who to write to
- Company
- Agentec Intelligence Private Limited
- CIN
- U63999KA2026PTC225775
- Registered
- Bengaluru, Karnataka, India. Incorporated on 10 August 2026.
- GST
- Registered in Karnataka since 23 September 2026.
- Directors
- As filed with the Registrar of Companies.
- Founder
- Eashan Gupta, also chief technology officer of IKAN.
Send your questions, or your security questionnaire, to hello@agentec.cloud. A person reads every one and answers it. Every engagement is priced in writing after the session, one fixed price before any work, and this pack comes with the proposal.
Agentec Intelligence Private Limited. CIN U63999KA2026PTC225775. agentec.cloud