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AI for your customer service team.

What the team does all week. Answers customers, fixes what went wrong and keeps them coming back.

What costs it most Calls ring out, and the customer books whoever picks up. 114hoursa week with nobody at the phone
Book the sessionWhat we build for it
A sample customer app: an order followed to the door, and a question answered from the delivery plan. Shown with sample data.

A week in the customer service team.

  1. Mon

    The same questions all day, like where's my order and when will someone come.

  2. Tue

    Calls at lunch, after closing and on Sundays ring out, or land on the owner's phone.

  3. Wed

    Copying details from WhatsApp and mail into the ticket system.

  4. Thu

    Chasing other teams for an answer the customer wanted yesterday.

  5. Fri

    Complaints handled one at a time, with no time to fix why they keep coming.

What it costs

Where the customer service team's week goes.

The problems the customer service team lives with, each with what it costs and where the number comes from. Open one to see it drawn, and what fixes it.

Calls ring out, and the customer books whoever picks up.

Our own sum

And the rest of the week

  1. 04 The buyer waitsOur own sum Rs6lakha year on the same answers We answer the same twenty questions all day. Our own sum, with the working shown. The questions are a picture, not a count.
  2. 17 Nobody sees it comingA study, 2014 5 to 25×what a new customer costs, against keeping one We find out a customer left when the orders stop. Harvard Business Review, 2014, on research by Bain.
  3. 01 The buyer waitsA study, 2011 42hoursthe average first reply Leads wait until Monday. Harvard Business Review, 2011. A study of 1.25 million leads and an audit of 2,241 US companies.
  4. 13 The company forgetsA study, 2022 1,200app switches a day I spend my day chasing people for updates. Harvard Business Review, 2022. People studied at three large US companies.
  5. 07 Money leaks outOur own sum 15hoursof typing every day The same data gets typed into three systems. Our own sum, with the working shown.
  6. 16 The company forgetsNo number yet No number we would print New people take six months to be useful. A picture, not a measure: five joiners, and the same three busy people. No number on this page: we found none we would print.
What we build for it

11 systems for the customer service team.

Filed under the offer each one belongs to. Press a capability to see it at work.

Win customersLeads wait until Monday. The buyer doesn't.

  1. Voice

    Phone line voice agent

    Answers every call, day and night, in the caller's language, solves the simple ones and hands the rest to a person with notes.

  2. Conversations

    WhatsApp and chat desk

    One AI agent across WhatsApp, web chat and mail that answers from your own policies and order data.

  3. Apps

    Tracking link

    Customers check where their order, visit or case stands from one link, without calling anyone.

  4. Knowledge

    Help centre that answers

    Manuals, FAQs and past tickets turned into answers with sources, for customers and for your own team.

  5. Agents

    Returns and refunds desk

    Checks the order, the policy and the photos, and sets up the return or refund for a person's yes.

  6. Intelligence

    Unhappy customer alert

    Spots angry or at risk customers from their messages and tells the account owner the same day.

  7. Voice

    Call and chat review

    Listens to every call and reads every chat, scores them against your standards and shows each person what to improve.

  8. Intelligence

    Monthly fix list

    Groups every complaint by cause and names the three fixes that would stop the most of them.

Get the work doneEverything comes to you. Most of it shouldn't.

  1. Agents

    Ticket sorter

    Reads every message, sets the type and priority, and sends it to the right person with a draft reply.

  2. Operations

    Visit booking

    Books technician or service visits into free slots, sends reminders and reschedules when the customer asks.

Stay in controlYour staff already use AI. Your files go with them.

  1. Trust

    Escalation rules and log

    Refunds over a limit and legal threats go straight to a named person, and every answer the AI gave is logged.

A sample call: an AI voice agent books a dental appointment in Hindi and English. Shown with sample data.
For the customer service team: Win customers

Leads wait until Monday. The buyer doesn't.

Every enquiry gets an answer and a price while the buyer still wants one, on the channel they wrote in.

What changes. Enquiries get an answer and a price while the buyer still wants one, and you hear a customer is leaving while you can still act.

What we measure, before and after. Time to a first reply and to a priced quote, quotes that got an answer and customers who came back.

See Win customersAll six

The old way keeps running until the new one has passed on your own work.

The eight problems it answers

Tell us which questions your team answers all day.

45 minutes on a video call with our founder and the people who live with the problem. Nothing to sign. You leave knowing what we would build first, and why.

Book the sessionSee Win customers

Or write to us.hello@agentec.cloudAgentec on LinkedIn

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