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Moving people and goods

Shipping, ports and customs brokers.

Where it usually hurts first

Cargo waits at the port while papers go back and forth.

Where we would start: Document check before filing. Reads the invoice, packing list, bill of lading and certificates, checks them against each other and the shipping bill or bill of entry, and flags HS code and value issues before filing, for the broker to confirm.

Book the session What we would build
Container cranes at a port, after dark
Container cranes at a port, after dark. Photograph: Esmonde Yong, Unsplash.
Document check before filing, with it running

Consignees hear about the delay and the new date before they call.

An example, never a client's result

Safe to say yes, in writing.

  1. “I'll pay and nothing will work.”
    It has to pass on your old work before it touches today's.
  2. “The price will creep.”
    One fixed price, in writing, before any work.
  3. “I'll be locked in.”
    Stop any month and keep everything.
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Your week, as it runs today.

Shipping agents, customs brokers, freight forwarders and container freight stations earn per container, shipment or bill of entry on thin margins, while every day of delay can cost the cargo owner detention and demurrage. India's major ports handled a record 915 million tonnes in 2025-26 (Ministry of Ports, Shipping and Waterways), yet only 51.76% of import cargo at seaports met the government's clearance time target in the 2025 time release study (CBIC). The work is bookings, documents, customs filings, queries, amendments, vessel changes and invoices, mostly by mail and calls.

Sources
  1. 01

    The vessel is four days late, and twenty consignees need to be told.

  2. 02

    A shipping bill needs an amendment because the HS code was wrong.

  3. 03

    Customs raises a query on a bill of entry, and the importer's papers are in three mails.

  4. 04

    Detention charges start on containers that should have gone back yesterday.

  5. 05

    Freight rates moved again overnight, and yesterday's quotes are wrong.

What it costs.

A study, 2025

Cargo waits at the port while papers go back and forth.

Read the source

And the rest of the week

  1. A study, 2026

    Ships arrive late, and every plan after that breaks.

    Global schedule reliability was 61.5% in 2025, up from 53% in 2024 but well below the 70 to 80% that was normal before 2020 (Sea-Intelligence, reported by The Loadstar, January 2026).

    Source
  2. No number yet

    Freight rates swing overnight, and our quotes go stale.

    No figure we can stand behind yet, so we print none.

    Drawn in our report: Quotes sit in an inbox for days
  3. No number yet

    Detention and demurrage eat the margin.

    No figure we can stand behind yet, so we print none.

  4. No number yet

    Every shipment still runs on paper bills of lading.

    No figure we can stand behind yet, so we print none.

  5. Our own sum

    Consignees call all day to ask where their box is.

    Two people answering 'where is my box' all day cost about Rs 6 lakh a year in salary.

    Drawn in our report: The same twenty questions, all day
What we would build

Ten systems for shipping and customs, under the six offers.

We plan the whole company, then build the first three. The usual first build here is marked, and the window beside the cards shows the one you are reading.

Document check before filing, the usual first build here. Shown with sample data.

Get the work doneEverything comes to you. Most of it shouldn't.

  1. The usual first buildDocuments

    Document check before filing

    Reads the invoice, packing list, bill of lading and certificates, checks them against each other and the shipping bill or bill of entry, and flags HS code and value issues before filing, for the broker to confirm.

  2. Agents

    Query and amendment desk

    Drafts replies to customs queries with the right papers attached, and prepares amendments for the broker's signature.

  3. Operations

    Job and billing board

    Every job from booking to invoice on one board, with all charges captured before billing.

Win customersLeads wait until Monday. The buyer doesn't.

  1. Conversations

    Consignee updates

    Tells each consignee about delays, arrivals and clearance on WhatsApp and mail before they ask.

  2. Growth

    Quotes in minutes

    Rebuilds quotes from the day's rates and surcharges and sends them on the channel the customer asked on.

  3. Voice

    Call line for consignees and truckers

    Answers calls about status, documents and pickup slots in the caller's language, from Hindi and Tamil to Arabic.

  4. Apps

    Customer portal

    Customers see their shipments, documents and invoices in one place.

Know your companyOnly one person knows how pricing works.

  1. Intelligence

    Vessel and container watch

    Tracks vessel arrival times, delays and each container's free time, and warns before detention or demurrage starts.

  2. Knowledge

    Tariff and rules brain

    Customs tariff, notifications and trade agreements searchable in plain words, with the source beside each answer.

Stay in controlYour staff already use AI. Your files go with them.

  1. Trust

    Filing audit trail

    Every filing, change and approval logged with who and when, ready for a customs audit.

A sample supplier invoice: read, matched to the order, with one line flagged for a person. Shown with sample data.

The same week, with them running.

The five moments from the top of this page, once the first systems do their part. Flip back to see how it runs today.

An example week. It shows how the work changes, never a measured result from a client.

  1. 01

    Consignees hear about the delay and the new date before they call.

  2. 02

    Documents are checked against each other before filing, and the HS code against the description.

  3. 03

    The query reply is drafted with the right papers attached, for the broker's signature.

  4. 04

    Free time is tracked for each container, and returns are planned before charges start.

  5. 05

    Quotes are rebuilt from the day's rates and surcharges.

  1. 01

    The vessel is four days late, and twenty consignees need to be told.

  2. 02

    A shipping bill needs an amendment because the HS code was wrong.

  3. 03

    Customs raises a query on a bill of entry, and the importer's papers are in three mails.

  4. 04

    Detention charges start on containers that should have gone back yesterday.

  5. 05

    Freight rates moved again overnight, and yesterday's quotes are wrong.

The nearest work we have built.

Each piece names the kind of company it was built for. Where that is not your trade, it is the work closest to yours. Ask to see it running.

Signs it is time.

  • Documents are keyed in by hand for customs filings.
  • Detention and demurrage disputes come up every month.
  • Queries and amendments are rising.
  • Customers are asking for tracking.
  • They're opening new trade lanes or a new freight station.

Who decides.

The owner or managing director of the forwarding, customs broking or container freight business, with the head of operations.

Why this time is different.

AI that was bought and changed nothing.

A tool was bought and nobody owned the job. We take the whole job, test it on your past work, and stay to run it.

What customs brokers ask first.

Who says yes before anything goes out?

The person who owns that job at your company today. You name them when we write the rules with you. Inside those rules the agent acts at once. Anything outside them waits for one tap from the person named, on their phone, ready to approve or to change.

Do we have to change the software we use?

No. We build around the systems you already run, in accounts in your company's name, and we confirm each one before we start.

What does it cost?

There is no price on this page, because it depends on the work. After the session you get a written proposal with the scope, the test it has to pass, who works on it and one fixed price, before any work.

Where we would start for shipping and customs: Get the work done

Everything comes to you. Most of it shouldn't.

Routine decisions follow your rules. What still needs you arrives on your phone as one tap, with the facts attached.

What changes. Nothing is typed twice, nobody asks where a job is, and routine decisions follow your rules.

What we measure, before and after. Orders typed by hand in a day, decisions reaching the owner in a week and hours spent chasing.

See Get the work doneAll six

The old way keeps running until the new one has passed on your own work.

The five problems it answers

What costs your business most? Bring us that.

45 minutes on a video call with our founder and the people who live with the problem. Nothing to sign. You leave knowing what we would build first, and why.

Book the sessionSee Get the work done

Or write to us.hello@agentec.cloudAgentec on LinkedIn

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